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Frequently Asked Questions
How can I claim my server?
A: Register as user, go to you server profile and press CLAIM below Actions. A step by step process will guide you through the claim process.
How can I feature my server and what does it mean?
A: Featuring your server means it will bump over all other non-featured servers for a certain amount of days. Once the featured time expires, the server will resume it`s position based on its normal rank. To feature your server you must be a registered member with at least one claimed server, and you must have purchased a feature-addon from our store in MY ACCOUNT.
What does the bump addon mean and how to activate this addon?
A: You may buy one or more bump addons from MY ACCOUNT and by activating a bump-addon your server will bump to the top of the featured list. Bump does not add feature time and can only be used if your server is already featured.
How can I write a review and roll a dice on a server?
A: You need to be a registered user and go to REVIEWS from the server profile.
How can I upload a server and/or a profile banner?
A: Log in to MY ACCOUNT and go to MY SERVERS and then select MANAGE SERVER.
How can I add rules to my server profile?
A: Log in to MY ACCOUNT and go to MY SERVERS and then select MANAGE SERVER.
How can I upload pictures and/or videos to my server profile?
A: Log in to MY ACCOUNT and go to MY SERVERS and then select MANAGE SERVER.
Can I delete reviews from my server?
A: Yes but only all reviews, not selected ones. Log in to MY ACCOUNT and go to MY SERVERS and then select MANAGE SERVER.
How can I disable my server`s contact options?
A: Log in to MY ACCOUNT and go to MY SERVERS and then select MANAGE SERVER and OTHER.
Where do I add my discord widged?
A: Log in to MY ACCOUNT and go to MY SERVERS and then select MANAGE SERVER and OTHER.
Where do I configure/set up the Donation Center?
A: Log in to MY ACCOUNT and go to MY SERVERS and then select MANAGE SERVER and OTHER.
Server country shows a different country (name and flag) than where the server management is resident. Can I override this to show my country flag for my server?
A: Yes. Log in to MY ACCOUNT and go to MY SERVERS and then select MANAGE SERVER and OTHER.
How can I transfer funds to purchase addons?
A: Log in to MY ACCOUNT and select FUNDS.
How do I buy addons?
A: Log in to MY ACCOUNT and select STORE.
Where can I see my funds and transactions?
A: Log in to MY ACCOUNT and select FUNDS
Where do I set/modify my user country, language and timezone/date format?
A: Log in to MY ACCOUNT and select USER SETTINGS
Where do I find my mailbox?
A: Log in to MY ACCOUNT and select MAILBOX.
Can I get a refund?
A: Funds are non-refundable.
What is Faster Ranking?
A: This gives your server 2 x faster ranking than other servers without this addon. Speed for negativ ranking is however normal.
My server shows as offline or I am unable to claim it?
A: Most likely your firewall is blocking our servers requests for information. Please add a rule to your firewall that will allow network traffic from our IP 62.92.22.227.
I have changed to a different hosting provider. Can I get my rank and serverprofile transferred?
A: Yes, you must make sure you have claimed both servers. You can use this tool to swap server.
How is my server ranked?
A: We use a handcrafted ranking algorithm that will make decisions based on player statistics, earned trophies and likes.
How do I reset my password or set a new password?
A: Make sure you are logged out, click LOGIN and then NEED HELP. Enter your registered email address and follow the instructions.
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